17
CARE AND MAINTENANCE OF THE GLASS-
CERAMIC HOB
TROUBLESHOOTING GUIDE
Cooktop not working
• When pressing the control buttons, did you
follow the instructions in the section “Using
the hob” in the enclosed ”Product
Description Sheet”?
• Is there perhaps a power failure?
• Did you dry the hob carefully after cleaning
it?
1. If a cooking zone has been selected and an “F”
or an “ER” appear on the display followed
by a number, contact the After Sales Service
and inform them.
- With the exception of the message “F03” or
“ER03” that identifies the incorrect
cleaning of the controls area.
- To solve the problem follow the instruction
in the ICleaning and maintenance of the
glass-ceramic hobI paragraph.
2. If the hob does not work following intensive
use, the hob internal temperature is too
high. Wait a few minutes until the hob cools
down.
AFTER SALES SERVICE
Before contacting After Sales Service
1. Try to solve the problem (see
“Troubleshooting Guide”).
2. Turn off the appliance and restart it to see if
the fault is repeated.
If after the above checks the fault still occurs,
get in touch with the nearest After Sales
Service.
Please give: a short description of the fault,
• the precise type and model of the appliances,
• the service number (the number after the
word “Service” on the data plate), located
under the hob or on the Product Description
Sheet. The service number is also indicated on
the warranty booklet,
• your complete address and phone number.
If any repairs are required, please contact an
authorized After-sales Service as indicated in
the warranty.
In the unlikely event that an operation or repair is
carried out by an unauthorised technician,
always request a certification of the job carried
out and insist on the use of original spare parts.
Failure to comply with these instructions may
compromise the safety and quality of the
product.
Clean the cooktop, when it is cool, after each use. This will
prevent the build-up of dirt and make cleaning easier.
Important: at all costs avoid the use of steam cleaning
equipment.
• Use a clean cloth, absorbent kitchen wipes and washing up
liquid or a specific glass ceramic cleaner.
• Remove baked-on dirt with the supplied scraper tool and
specific cleaning products.
• Food spills should be cleaned off before they bake onto the
glass ceramic surface.
• Foods with high sugar content (toffee, fruit juice, jam, etc.)
that boil over while cooking, or spattered sugar stains must
be immediately removed using a scraper.
• Do not use abrasive products, bleach, oven-cleaner spray or
pan scourers.
The cooktop should be treated periodically with a proprietary
brand of protective wax for glass-ceramic hobs.
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